Terms of service

Last Updated: March 11, 2026

Agreement to Terms

By accessing or using the Triboflux website (triboflux.com) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Products and Services

Triboflux manufactures and sells high-performance bicycle chain lubricants and related maintenance products. All product descriptions, specifications, and pricing are subject to change without notice.

Account Registration

You may create an account to streamline your shopping experience. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to terminate accounts that violate these terms.

Orders and Payment

Placing Orders

By placing an order, you represent that:

  • You are at least 18 years old or have parental consent
  • The information you provide is accurate and complete
  • You are authorized to use the payment method provided

Pricing and Payment

  • All prices are in US Dollars (USD)
  • Prices do not include shipping costs or applicable taxes, which will be calculated at checkout
  • Payment is processed securely through Stripe
  • We accept major credit cards, debit cards, Apple Pay, and Google Pay

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraud
  • Failure to meet order requirements

Shipping and Delivery

Shipping Policy

  • Orders typically ship within 2 business days
  • Shipping times vary based on destination and shipping method selected
  • You will receive tracking information via email and/or SMS once your order ships

Shipping Restrictions

We currently ship within the United States, Canada, and select international destinations. Some restrictions may apply.

Risk of Loss

All products purchased from Triboflux are shipped FOB shipping point. This means the risk of loss and title for products pass to you upon delivery to the carrier.

Refund & Return Policy

At TriboFlux, we stand behind the performance and quality of our products. Due to the nature of lubricants and consumable cycling products, the following return policy applies to all purchases.

All sales are considered final. We do not accept returns for opened, used, or partially used products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue promptly.

To process a claim, please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging and shipping box

Once reviewed, we will determine the appropriate resolution, which may include a replacement product or refund.

Opened Products

Because TriboFlux products are performance consumables, opened or partially used items are not eligible for return or refund.

Return Authorization

Returns are accepted only with prior authorization from TriboFlux. Any unauthorized returns may be refused.

Shipping Costs

Shipping charges are non-refundable unless the return is due to a shipping error or product damage.

Product Use and Safety

Intended Use

Triboflux products are designed for bicycle drivetrain maintenance. Please:

  • Read and follow all product instructions
  • Use products only as intended
  • Store products safely away from children

Disclaimer

Results may vary based on application technique, riding conditions, and maintenance practices. We recommend following our application guide for optimal performance.

Intellectual Property

All content on triboflux.com, including but not limited to text, graphics, logos, images, and software, is the property of Triboflux and is protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our trademarks or branding without authorization
  • Scrape or collect data from our website for commercial purposes

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Triboflux shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the product(s) in question
  • We are not responsible for delays or failures due to circumstances beyond our control

Disclaimer of Warranties

PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS REQUIRED BY LAW. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Indemnification

You agree to indemnify and hold harmless Triboflux, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our website or violation of these terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arkansas, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Arkansas.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us:

Triboflux
Email: contact@triboflux.com
Website: